Support me ek cheez siwa chalta hai, baki aapko karna padega
Aapko batana padega ki jab main first support call karta tha, toh mujhe lagta tha ki sab kuch solve ho jayega easily. Lekin mujhe khud kaafi cheezein samajhni padi aur instructions ko baar baar padhna pada. Aapka telephonic support ek baar se helpful toh tha, par main jo expect karta tha wahaan tak clear guidance nahi mila. Bahut baar mujhe apni taraf se explore karna pada aur forums aur knowledge base pe jaana pada problem ka solution dhundhne ke liye. Haan, ek cheez jo achhi thi woh thi payment aur invoicing ka transparent process, jo kaafi smooth raha tha bina kisi dikkat ke. Par software ke dialer aur database integration jaise technical issues ke liye mujhe zyada help nahi mili. Support agent ke paas kabhi kabhi lagta tha ki woh pura technical knowledge nahi de pa rahe hain jo main chahta hoon. Mujhe lagta hai ki agar aap apne aap kaafi independent nahi hain toh yeh product aur support aapke liye struggle ban sakti hai. Aapko apne aap kaam karna padega problem solve karne ka zyada, aur yeh thoda frustrating ban sakta hai kabhi kabhi.