Support me clarity ki kami thi, mujhe patience lagana pada
Pehle maine socha ki telephonic support simple aur direct hoga, jaise advertised tha. Lekin jab support team ko call kiya, toh mujhe laga ki unka approach thoda slow aur inconsistent tha. Jab maine apni queries explain ki, toh kisi baar unhone jyada clearly samjhaya, par kabhi lagta tha ki unke paas specific answers nahi hain ya mujhe baar baar repeat karna pad raha tha. Communication me kabhi delay hota raha, aur ye thoda frustrating tha jab main jaldi solve chah raha tha apne question. Training aur software ke features related problems discuss ki, par support experience utna smooth nahi tha jitna expect karta tha. Unhone kaafi koshish ki, par lagta tha ki unka follow-up ya escalation process thoda weak hai. Ye sab ek baar ya do baar nahi, several times hua, jisse overall impression negative bana. Main chahta tha ki mere doubts jaldi clear ho jaye bina itni baar call karne ki zarurat pade. Isliye, mujhe lagta hai ki support side pe thoda aur professional aur prompt hone ki zarurat hai.