2 out of 52 of 5Verified customerSupport and communication
support me bas ek cheez theek lagi
Maine jab pehla time support se baat ki, toh mujhe laga ye log thoda confused hain, samajh nahi aata ki jo problems discuss kar raha tha, unka clear jawab kis tarah milna chahiye. On-boarding flow jo tha, wo bhi thoda messy feel hua, clarity zero thi, mujhe apni training complete karne me bhi kaafi dikkat ayi. Dialer system thik se connect nahi hua baar baar, aur database ke options bhi mujhe samajh nahi aaye, kaafi random lage. Automatic updates se toh aur dikkat badh gayi, kahi bugs nikal aaye jisse workflow ruk gaya. Haan, ek baat theek thi, telephonic support wale thode polite the, bas iske alawa zyada kuch nahi acha laga mujhe. Sign-up aur payment process me bhi delay hua, invoice clarity nahi thi, confusion hi confusion.