Support matches my work hours but took effort to coordinate
Using WFHI's telephonic support has generally been a positive experience, especially as it aligns well with the hours I work. Their team is accessible during hours that suit my schedule, which is crucial since I often operate outside typical office times. However, getting through the process of booking priority assistance and coordinating a convenient time for callbacks did require some persistence. On several occasions, I had to make multiple attempts to receive timely responses, which proved somewhat frustrating. Despite this, the quality of support during calls was notably helpful, addressing my questions thoroughly and patiently. The software itself updated automatically without major interruptions, which is beneficial for uninterrupted workflow. While the initial coordination took extra effort, once connected the communication was effective and aligned with my needs. I appreciate that the support system recognizes actual customer scheduling, even if some logistics could improve.