support matched well with my actual working hours
I work mostly during the late evening and early night, so finding support coverage during those times is often a struggle. With this service, I found that their telephonic support hours aligned decently with my schedule, which made a big difference. When I needed to clarify features of the database and get help with the dialer setup during late hours, someone was generally available to assist promptly. The reps were patient even if the questions got a bit detailed, and they took the time to explain things without rushing. The training materials complemented this well by providing clear guidance before I reached out for help. Sometimes, though, during peak evening hours, the phone lines got busy which was a downside, but this didn’t happen frequently enough to cause serious problems. Balancing the responsive support with reasonable wait times was handy because it fit with the irregular hours I keep. Overall, I would say the combination of their support team’s availability and quality was a solid match for how I actually use the software daily.