Support matched some expectations but fell short for others
Before signing up, I expected telephonic support to be prompt and very helpful because that's what was suggested during the sales talk. In reality, it was a mixed experience. Sometimes the support team quickly resolved issues related to the dialer and database updates, which felt reassuring. However, during other times, especially when automatic updates caused small glitches, getting a timely response was difficult. The training sessions prepared me well, so most of my questions were already addressed, which helped reduce reliance on support. I think this setup suits users who are comfortable troubleshooting minor issues themselves and just need guidance occasionally. But if you expect frequent active hand-holding from support, this might not be the best fit, as the speed and depth of assistance are inconsistent.