Support matched my working hours but calls could take longer
The support system from WFHI generally fit well within the hours I work, which was definitely convenient. I found that telephonic communication was mostly available during my active hours, allowing me to raise issues when necessary without too much hassle. However, although accessibility was good, the time taken during actual calls sometimes stretched longer than I would have preferred. Waiting on hold occasionally delayed getting assistance, and in some cases repeating information added to the duration. The overall support experience was practical enough though, and the software’s automatic updates meant fewer problems needing help each time. Signing up, invoicing, and payments went smoothly, contributing to a straightforward setup phase. The dialer and database features worked efficiently within my workflow, minimizing the need for urgent support. While speed of calls could improve, the availability during my work schedule makes the communication useful overall.