Support matched my odd hours but had its quirks
I found the telephonic support generally aligned with my irregular working hours, which helped a lot in troubleshooting when needed. The downside is that sometimes the wait times were longer than expected, especially during busy periods, which was a bit frustrating but understandable. I appreciated that when I did get through, the agents listened and provided reasonable solutions carefully without rushing. Automatic updates were seamless, keeping the software current without interrupting any important tasks. The sign-up and invoicing process went smoothly, with clear instructions and no unexpected hiccups. While the experience wasn't perfectly effortless, I would describe it as fairly balanced overall and would tell a friend it’s a solid option if they’re okay with occasional delays but want decent support during their work hours.