Support matched my expectations with just one small drawback
The telephonic support was generally what I expected based on initial descriptions. Calls were answered promptly, and representatives were knowledgeable about the software’s features, which helped me resolve issues with the dialer and database quickly enough. Communication was clear and patient, especially when I needed help understanding the training materials and navigating the automatic updates. My one slight reservation involves occasional times when wait times were a bit longer than I had hoped, particularly during peak hours. While these delays were never too long, they were noticeable. Nonetheless, the team’s responsiveness once connected made up for it. So the overall outcome is positive, with support that mostly meets the needs of someone learning and using the software regularly, even if there’s room to shorten wait times for calls when demand spikes.