Support matched my expectations only partly

Support matched my expectations only partly

I wasn’t expecting too much from the telephonic support, but I hoped it would at least be consistent. On the plus side, the team addressed my questions about the dialer and database feature fairly well and in a timely manner. The billing queries, however, took longer to resolve and sometimes I was passed around different agents, which was frustrating given the importance of those issues. The communication felt often like a loop; I explained problems multiple times before any useful response came through. Honestly, the training itself was decent, but the support could have matched the same standard. I’m weary of relying on it heavily in the future, as it might not always be as helpful as I’d want it to be based on this experience.