Support matched my expectations, but it lacked some proactive updates
I found the support and communication from the team generally aligned with what I had expected before signing up. The telephonic support was responsive and polite, which helped when I had questions about the dialer settings and database features. They answered the queries thoroughly and guided me through the process without rushing. However, I noticed that occasional proactive communication was missing, such as advance notices about automatic software updates or changes to billing procedures. I would have preferred to receive more frequent updates via email or dashboard notifications instead of having to inquire repeatedly. Apart from that, the sign-up and payment process was straightforward, with invoices sent promptly and the payment portal working smoothly. If there was one thing falling short, it was the lack of ongoing engagement to preempt potential user concerns before being asked. Still, the basic support services and communication matched what a newcomer would expect, and the availability during business hours was consistent. Overall, the experience met my expectations well enough, though a bit more proactive communication would make it even better.