Support matched my actual working hours pretty well
I've found that the telephonic support actually fits quite well with my working hours, which is a relief because dealing with software issues at odd times just wouldn't work. The team is generally available during the window I mostly log in, so I can get help when I need it without much hassle. They keep the automatic updates seamless, which means I don't have to spend extra time figuring things out on my own. That said, there have been occasions when I needed to get in touch a bit earlier or later, and the response wasn't immediate, which has made me a little frustrated after a long day. Still, on balance, the blend of availability and communication pretty much suits how I function day to day. I've told myself I can work around the few mismatches since most of the time, the support feels right on time and the software behaves as expected.