Support matched most of what I expected, but a few bits were missing
Hey, I gotta say the telephonic support felt pretty much like what I was expecting going in. They were helpful, easy to reach, and didn’t keep me waiting long which was nice. I liked how they guided me through the dialer setup and the database features with patience. But, one thing I noticed was that the updates and slightly complicated invoicing process needed a bit more proactive communication. I had to call them to understand some billing details that weren't fully clear from the start. So while the support matched my expectations well for the software and training questions, I felt like some financial side details could have been pre-empted better to avoid my confusion. Apart from that, having prioritised assistance available was reassuring and definitely made me feel valued. Overall, it was good, just needed a little more heads-up about billing stuff.