Support matched mera expectation exactly
Main support ke baare mein pehle bhi kai baar suna tha toh shayad isiliye hi mujhe milti julti help thodi si thakaan wali lagi. Matlab jab dialer mein kuch issue aaya, toh main call kiya. Jo help mila, woh bilkul waise hi tha jaise main samajhta tha milega. Koi big surprises nahi, koi vishesh extra assistance nahi mila. Par utna toh expect bhi nahi kar raha tha main. Automatic updates se changes samajhne mein thoda time laga par support ne correctly guide kiya ki kya karna hai. Database feature se related bhi jab thoda confusion hua, toh phone pe reasonably quick response mila. Jo training thi, woh basic thi, koi bahut deep explanation nahi thi, par mere liye kaafi thi. Invoice aur payment ka process bhi predictable tha, koi ajeeb-garib cheezein nahi thi. Ye sab milke mujhe laga ki jitna expect kar sakte the, utna hi mila hai. Mujhe lagta hai ki support waise hi hona chahiye jaise kisine pehle bata diya ho, koi extra jazbaat ya surprise nahi. Ab long term mein main use karte rahunga aur agar kuch aur help chahiye toh wahi routine process follow karunga.