Support matched expectations with one hiccup on timing
I had certain expectations about the telephonic support when I purchased the WFHI software, especially regarding response time and thoroughness. Initially, I reached out to clarify aspects of the training modules and how to use the call dialer efficiently. The support agent was knowledgeable and walked me through the database management features, which was exactly what I hoped for. However, the waiting time on hold was longer than I anticipated, which made the experience a bit frustrating. The whole interaction unfolded in a logical order: I signed up, received my invoice promptly, accessed the software interface, and when I ran into minor issues with call logs, I contacted support. They were patient and answered all my queries, so overall the service met my expectations except for those longer hold times. I appreciated that the software updated automatically without interrupting workflows. In sum, the support was capable and helpful but could improve on reducing waiting periods to enhance the overall experience.