Support matched expectations, I would use again
My experience with WFHI's support and communication was largely in line with what I expected after signing up. Beforehand, I did wonder how quickly I would get assistance if I had issues with the dialer or database features, but the telephonic support turned out to be quite accessible and patient whenever I reached out. The team answered my questions clearly and didn’t make me feel rushed. One thing I appreciated was how the updates to the software were announced and how the support staff explained what improvements the updates included. Even when I had to inquire about something slightly technical in the training portal, the communication was clear and helpful. Occasionally, response times were a bit longer than I had hoped, especially over weekends, but overall, the support was consistent with my initial expectations. Given this experience, I feel comfortable saying that I would likely use WFHI products and their associated assistance again in the future if the opportunity arises and my workflow requires it.