Support matched, but also occasionally surprised my expectations
Going into this, I imagined that telephonic support would be like other services I’ve encountered—okay but sometimes slow or not quite fully informed. Surprisingly, the support actually felt pretty responsive and aware most of the time, especially around getting the dialer set up and helping clarify the database integration. That was better than what I expected, which was a relief. But on a few occasions, it felt like they didn’t immediately have answers to some of the more advanced workflow questions I asked, which made me pause. It’s possible my expectations were shaped by previous experiences, so maybe I just wasn’t sure what to anticipate. In any case, the training materials and software updates balanced things out well, so despite those few hiccups, the support was generally in line with or slightly above what I thought it would be, making for a positive overall experience.