Support: lots of waiting and repeating
I contacted support regarding some questions about the dialer functionality. The waiting times before connecting to a person were longer than I expected. Each time I was on hold, the call ended up being disconnected without notice a couple of times. When I finally reached support, I had to repeat my main issue multiple times as it seemed the staff had not read the earlier notes properly. The communication was purely by phone and sometimes felt slow with pauses. There was no smooth transition between first and second levels of support; I was put on hold again to reach someone else. Over several calls, the process appeared inefficient and somewhat frustrating. Because of these delays and repeated explanations, the overall experience was less than ideal. Although the support team did address my issue eventually, the amount of repetition and waiting involved made the process taking much longer than necessary.