Support lost the plot for day-to-day issues
The biggest problem I encountered was the lack of reliable day-to-day support after setup. Initially, things seemed fine, but during regular use over several weeks, the software often behaved unpredictably without clear guidance on resolving issues. Calls would drop, the dialer sometimes wouldn’t log correctly, and database syncing appeared sporadic. When I tried to reach support to explain these ongoing problems, responses were slow or missed the point entirely. There seemed to be no proper escalation path or continuous monitoring to help users maintain smooth workflows. Labels and instructions that seemed confusing at the start stayed confusing weeks later, which wasn’t reassuring. I found myself spending quite a bit of time troubleshooting problems that I thought should have been addressed by routine updates or support interventions. Overall, the support system lacked responsiveness and proactive engagement needed to manage daily operational challenges effectively. While the initial setup was ok, the daily behavior of the software without solid support made my overall experience frustrating. It felt like an important gap that really affected usability and efficiency.