Support line took over 40 minutes, wasted so much time
The support for the WFHI software was so frustrating that it really affected my workflow every day. One day, when I was trying to get help with setting up the calling tools, I spent over 40 minutes just waiting on the phone line before someone finally answered. Throughout that time, I had no update or callback, and the delays made me doubt whether calling support was reliable at all. In general, the communication seemed inconsistent and often not very helpful, which became a major source of stress. The onboarding process seemed promising at first, but without steady assistance, I felt stuck trying to handle issues with the dialer and database features. Automatic updates sometimes caused unexpected glitches which weren’t clearly explained. Overall, what started well didn’t continue smoothly and it became very clear that the support and communication channels greatly need improvement for day-to-day use.