Support line pe der lage, samajh nahi aaya
Maine kai baar support ko call kiya aur baar baar wahi sawaal poochna pada. Har baar mujhe apni problem phir se explain karni padti thi, kabhi solution milta nahi tha. Waiting time itna zyada tha ki ab frustration badh gayi thi. Kabhi kabhi lagta tha ke support team ko meri problem samajh nahi aayi, ya phir wo log jaldi me the. Chat option bhi utna helpful nahi laga, delays zyada the. Har baar mujhe bolna padta tha ki mera dialer ya calling software kaise kaam nahi kar raha, par koi proper guidance ya troubleshooting steps nahi diye gaye. Automatic updates ke baad bhi wahi issue tha. Jo bhi database integrate kiya tha, wo bhi sahi se function nahi kar raha tha. Payment aur invoicing system theek se clear nahi the, mujhe baar baar reminders aur check karne padhte the. Basically, pura process frustrating tha aur time lag gaya zyada.