Support line pe connect hone mein thoda zyada waqt laga
Main support aur communication ke baare mein baat karungi kyunki ye mere liye thoda mixed experience tha. Software aur dialer tools ka setup kaafi acha tha, par jab mujhe kisi khas problem ke baare mein poochhna tha, toh mujhe khud se thoda zyada kaam karna pada. Support team se baat karne mein mujhe initially lead time mila jo mujhe thoda aisa laga ki ye process thoda slow tha. Specifically ek baar jab mujhe database feature ko set karne mein dikkat ayi thi, us waqt mujhe lag raha tha ki mujhe kisi se jaldi baat karni chahiye thi, but phone line busy thi aur mujhe thoda wait karna pada. Baaki ke cases mein maine zyada actively khud hi troubleshoot kiya, jo main expect nahi kar rahi thi. Training sessions ne mujhe basic concept samjhaya tha, par support hone tak reach karna thoda tedious tha. Payment aur invoicing neat thi. Overall, mujhe lagta hai ki support team helpful hai bas unka response time thoda better ho sakta hai.