1 out of 51 of 5Verified purchaseSupport and communication
Support Let Me Down, More Complex Than Expected
I had quite high expectations for the telephonic support, hoping it would be straightforward to solve my issues. Unfortunately, it turned out to be a frustrating experience instead. The representatives didn’t seem prepared to handle my technical questions about the dialer and database features. Every time I called, I had to explain my problem from scratch, which consumed a lot of time. I was unclear if follow-ups would actually help since previous answers seemed inconsistent. The automatic updates that were supposed to improve my workflow just complicated things further, and support wasn’t able to resolve these problems clearly. I’m still unsure if I’ll get the help I need next time, which is disappointing given the promises at signup.