Support lene mein thoda zyada time laga
Pehle jo software aur support maine use kiya tha, uske comparison mein yeh thoda alag feel hua. Mujhe initial inquiry mein zyada der wait karni padi, jabki pehle turant response mil jaata tha. Lekin jab finally support mila toh unke answers kaafi saaf aur helpful the. Thoda ajeeb laga ke baar baar ek hee baat ko explain karna pada, lekin overall mujhe laga ki communication genuine thi. Dialer tools ke baare mein bhi mera question tha jo promptly clarify kar diya unhone. Overall mujhe lagta hai ki support team ka effort acha tha, bas timing pe thoda aur dhyan dena chahiye. Onboarding mein bhi kuch confusion thi jo support ke through resolve hui. Yaad aata hai ki pehle wale experience se thoda slow tha yeh process, par jo quality mili usmein woh farq dikh raha tha. Kabhi kabhi lagta hai ki kuch processes zyada technical lagte hain initially, toh usmein training ka thoda faida hota hai, wo bhi yahan tha. Soch rahi thi ki next time agar thoda tez ho jaye toh badiya hoga, phir bhi main is team ke saath kaam karna pasand karungi.