support lene mein kaafi effort lagta hai
Main bataun toh support system ekdum smooth nahi tha mere liye. Call karte hi pehle apni problem explain karni padti, fir wo agent alag alag step pe le jata, lekin order mein koi logic nahi tha mostly. Sabse pehle jo poocha jata, uske baad lagta ki next step repeat ho raha hai. Mujhe aisa laga ki mera waqt waste ho raha hai kyunki ek hi baat baar baar repeat karni parti. Dialer use karte samay jab database ko access kiya toh bhi lagta tha ki process thodi random thi aur stepwisely guide nahi kiya gaya. Maine toh feel kiya ki support se jab baat kar raha tha, wo samajhne ke bajaay mental pressure de raha tha. Payment aur invoice ki baat karun toh wo theek tha, kisi tarah ki problem nahi hui wahan. Par jo communication order tha, usmein kaafi confusion thi. Automatic updates bhi samay se nahi aaye, is wajah se workflow mein disruption hua. Overall main kahunga ki support lene ke liye kaafi extra effort lagana padta hai, thoda personal patience chahiye hi bas. Telephonic assistance se mich mismatch tha mera, steps ke beech coordination nahi tha. Mujhe laga ki agar thoda order main cheezein plan karte toh better hota, par aise hi chal raha tha, thoda frustrating. Isiliye maine aage bhi jyada depend nahi kiya support pe bina proper process ke.