Support lene mein itna time waste ho gaya!
Main soch rahi thi ki jab maine support ko call kiya toh jaldi response milega, par aisa bilkul nahi hua. Pehle toh mujhe apna issue detail mein explain karna pada, fir support wala samjhane ki koshish kar raha tha ki ye woh cheez hai jo software mein nahi hai. Maine baar baar poocha ki mera problem kab solve hoga, par bas delay hi hota raha. Matlab, main ek simple feature ke baare mein help chahti thi, par poora din phone pe baithna pada. Trainings bhi jo diye they, wo itna clear nahi tha, isliye mujhe baar baar call karna pada. Sign-up aur payment process okay tha, lekin support experience bilkul disappoint karne wala raha. Main samajh nahi paayi ki logo ko positive reviews kaise milte hain, kyunki meri taraf se ye bilkul hassle aur time waste thi, mujhe laga tha ki thoda better communication milegi.