Support lene ki sochi thi par mil gaya thoda different experience
Main soch rahi thi ki sales aur pre-purchase ke dauran mujhe help baar baar nahi leni padegi kyunki mujhe laga tha ki software aur services ka overview kaafi clear hoga. Lekin jab main actually sign-up kar rahi thi, toh mujhe support team ko call karna pada unexpected questions ke liye. Mujhe laga tha ki payment aur billing system simple hoga, lekin kuch technical difficulty aayi jo maine pehle nahi anticipate ki thi. Support ne madad ki par main expect karti thi ki shayad zyada proactive approach milegi pehle se. Onboarding process thoda confusing raha initially, aur main apne schedule ke hisaab se perfect training slot choose karna chahti thi, par wo exact match itna asaan nahi tha manage karna. Jo baat surprising thi woh ye ke automatic updates ke through kabhi kabhi new features aaye jo initially useful nahi lage, but uske baad ajustment karna pada. Overall, main soch rahi hoon ki agli baar agar mauka mila toh chances hain ki main phir se support ke saath interact karungi, par shayad pehle ke mukable zyada informed rahungi is baar.