Support left much to be desired, ended up more frustrating than helpful
Reflecting on my experience with WFHI's telephonic support some time after using their software, I feel I must temper my expectations. Before purchasing, I had envisioned a support system that would guide me through onboarding and training smoothly. However, after several calls, I found the assistance was often delayed and seemed generic rather than tailored to actual issues. While the software itself had decent features like automatic updates and a user-friendly database, the communication didn't align with my expectations. The invoicing and payment process was straightforward enough, but when I needed help with certain workflow setups, the support didn't truly meet my needs. Despite the product functioning okay, the lack of timely and specific support meant I had to spend extra time figuring things out on my own, which was disappointing.