Support left much to be desired
Finding the help I needed from support was more difficult than I expected. When I first reached out, it was hard to get timely information, and the responses often felt generic or lacked the details I was searching for. Navigating the complex interface without clear guidance was frustrating. The telephone support sometimes picked up quickly, but the advice given wasn’t always satisfactory or directly relevant to my issues. I did manage to learn some parts of the database and dialer by trial, but that felt inefficient compared to having proper guidance. While the automatic updates ran smoothly, which I’ll give them credit for, the overall communication and support left a lot to be desired. I ended up spending more time than I wanted trying to resolve problems on my own, which affected how easily I could get started and use the software effectively. So my view is that the support was not up to par with what I hoped, and that held back my experience overall.