Support left me with no quick answers
I tried to reach out multiple times to get clarification on how to use the calling tools and the dialer effectively, but it was surprisingly difficult to get clear guidance from the telephonic support. They answered, but the information was vague, and I found myself still confused after multiple calls. Although the invoicing and payment process was straightforward and easy to complete, which I appreciate, the rest did not simplify my setup as I hoped. Locating the right resources during onboarding took longer than expected because the labels and navigation didn’t match what the support staff referred to on calls. The automatic updates sometimes changed features without clear notes, adding to my uncertainty. Overall, it was a challenge to find what I really needed, which slowed my workflow rather than sped it up. I expected the support system to be more user-friendly when it comes to resolving questions quickly, but that was not my experience. I hope they improve this area because the database feature looks promising if I could only master it with better help.