Support left me unsure more often than not
I appreciated that they offered telephonic support as part of the package, and there were moments when the representatives were patient and tried to guide me through the system. However, more often than not, I ended calls feeling confused or like key details weren’t fully explained. The software itself seemed promising once I got used to the labels and interfaces, but when problems arose, the help I received was hit and miss. Sometimes I was passed between different support lines, and at those times, the communication felt inconsistent. On the positive side, the updates appeared to work automatically without causing issues, which was one less thing to worry about. The sign-up and payment processes were straightforward enough, which left a somewhat better impression. But overall, I still found myself hesitating to rely on support for anything beyond basic questions. In a nutshell, the tech and software have potential, but I wouldn’t describe my confidence in the support team as reassuring just yet.