Support left me unsure after our last call
I reached out to their telephonic support multiple times hoping to get clarity on some features of the software. While they did provide some basic guidance, overall my confidence in their assistance remained low. The explanations were often generic and sometimes I ended calls still uncertain about how to fully utilize the dialer or database features. Communication felt patchy as responses were delayed, and I couldn’t always get the help I needed when it was urgent. The training was minimal and didn’t clearly cover the updates that automatically integrate into the system, which made me seek help frequently. Invoice and payment processes were fine and straightforward, so that part wasn’t problematic. However, even after repeated calls, I am still skeptical about relying on their support team moving forward. I cannot say I am confident they will resolve future queries effectively. This has been my main frustration with the overall usage experience so far.