Support left me uncertain despite some helpful moments
At first interaction with WFHI support, I found the representatives knowledgeable and willing to assist. They guided me through the onboarding steps and helped clarify functionalities of the software features. However, when I encountered issues with the dialer integration, responses took longer and I was left without a definite timeline for resolution. This wait introduced doubt for me about reliability in ongoing support. There was a moment early on when a live discussion made me feel optimistic about getting help quickly, but as days passed without much progress, that feeling faded. On the plus side, the updated database feature did function smoothly once set up, which I appreciated. Overall, the support gave mixed impressions; parts were encouraging, but the inconsistency left me unsure about depending on it fully going forward.