Support left me uncertain at the end
I honestly did not feel confident after reaching out for help. The support communication was slow, and I had to repeat my issue multiple times which was frustrating. I found their responses to be vague and not very helpful in resolving the problems I encountered with the database feature. While the billing and payment part was straightforward, the support for technical issues lacked clarity. Despite contacting telephonic support, the solution offered didn’t fully address my concerns nor did it reassure me that future issues would be handled better. Training materials were available but too generic which did not boost my confidence in mastering the software. The automatic updates did not seem to improve the problems I faced. Overall, I feel the service provided was inadequate in terms of communication and effective support. I cannot say that I’m satisfied with how the support process went. I expected clearer guidance and faster resolution, which didn’t happen. My experience was disappointing and left me unsure about continuing with the product.