support left me mostly on my own without enough direction
So I tried to get help with the dialer tool setup and support was okay for general questions but when I hit some specific bugs or unexpected problems I had to figure them out myself most of the time. The instructions and training material only covered broad basics and sometimes that wasn’t enough to solve my issue. Getting through to someone on the phone did happen but often it felt like they were giving generic answers that didn’t address the exact problem. The automatic updates also led to some unexpected changes and again I was left to troubleshoot without clear guidance from support. One thing that did go fine was the invoicing process; it was clear and straightforward from start to finish, so at least I didn’t have to spend time sorting out payments. Honestly, I expected a bit more hand-holding when problems came up but it was mostly down to me to sort out the finer points.