Support left me mostly on my own, not what I expected
I have to say, the support experience was mostly disappointing because I ended up managing a lot myself. When I first started using the WFHI software, I expected more hand-holding through setup and training but the telephonic support was hard to reach and I had to wait on calls at several points. Even when I got through, the help provided was often generic rather than tailored to my specific issues, making it hard to resolve deeper questions about database integration or dialer usage. Automatic updates sometimes changed settings without clear warnings, forcing me to troubleshoot on my own. The priority assistance was mentioned but didn’t always feel accessible. Although the sign-up and payment process worked fine and didn't cause delays, the overall lack of proactive support stood out to me. If I were advising a friend, I’d say be prepared to figure many things out by yourself here, as the support is not as hands-on or reliable as I had hoped it would be.