Support left me mostly hanging
I had the chance to connect with the telephonic support team a few times during my first week. While one aspect I appreciated was the call connection speed—it never took too long to get through—the main issue was the actual responsiveness once connected. Most of my questions about using the dialer and database features ended with vague or incomplete responses. It felt like I was often passed around without clear direction, which slowed down my workflow considerably. The updates to the software didn’t seem to help with these support gaps either. Honestly, I was hoping for a smoother experience where the communication felt more proactive. The onboarding process promised priority assistance but I rarely felt prioritized. If there was one thing that stood out as fine, it was that the support team was polite. Still, overall, the experience was frustrating and not what I expected from a paid service. I hope they improve their communication soon.