Support left me mostly confident
Throughout my experience with the WFHI platform, the telephonic support really gave me confidence that they wanted to help. Whenever I encountered issues with the dialer or the database features, the support team provided clear guidance and was patient with my questions. The automatic updates were communicated well in advance, so I never felt caught off guard. However, I do have a small reservation about the waiting time on some calls which occasionally felt longer than expected. Despite that, once issues were addressed, I felt assured that I could rely on their services. The sign-up, invoicing and payment process was straightforward and transparent, which contributed positively to my overall experience. The training sessions provided gave me a solid understanding of using the software but I wished they were a bit more tailored instead of being somewhat general. Still, by the end of my onboarding, I was confident enough to continue using their platform independently and would consider giving it my ongoing attention.