Support left me figuring some things out myself, but good result
I had mixed experiences with the support and communication offered during my use of the software. On the one hand, the telephonic support was available, but often I found myself needing to explore and troubleshoot features like the calling dialer and database integration on my own. The automatic updates were generally seamless, which was helpful. On the other hand, I appreciated the clarity of the invoicing and payment process, which was straightforward and painless. While the onboarding flow seemed okay at first, a few elements were unclear and required a bit of digging around before I could get going smoothly. Overall, although I had to rely on figuring out some aspects independently, the system performed well enough once I was set up, so I would say I’m satisfied with the outcome. The support might benefit from being more proactive, but I can work with what’s given and am happy enough with how things turned out.