Support left me figuring out quite a bit on my own but wasn't bad
I found the overall support experience a bit of a mixed bag. When I first started using the software and the calling tools, there were parts that weren’t immediately clear. Though there was some initial guidance, I realized quite quickly that I needed to troubleshoot a few things on my own, particularly with navigating database updates and the dialer setup. I got used to the idea that I'd refer often back to the training materials and FAQs instead of just waiting on calls. Even though some waiting times happened on the phone, I think the main takeaway was that WFHI expects users to be somewhat self-reliant, which is fine, but it did slow down getting fully up to speed. The payment and sign-up process didn’t surprise me, felt like most other platforms I've tried. Overall, the whole support felt practical but with a lean towards teaching you to fish rather than handing you the fish, if that makes sense.