2 out of 52 of 5Unverified experienceSupport and communication
Support left me figuring out many steps on my own
When I first started using WFHI, I found that support was not as proactive as I expected. The initial emails and online guides were basic, so I had to spend time exploring the software dashboard on my own. The labels for the calling tools and database features were sometimes unclear, which caused confusion. I reached out to telephonic support, but the wait time was long, and explanations were a bit vague. Because of this, I had to rely heavily on trial and error, which extended the onboarding process. Eventually, I got the hang of most functions, but it was not a smooth or guided experience. I would tell a friend that while help is available, you should be prepared to troubleshoot much yourself when starting out.