Support left me feeling uncertain overall
The telephonic support I encountered was a bit of a mixed bag. When I first reached out, the representative seemed knowledgeable and was able to calmly guide me through setting up the dialer tools. That gave me some confidence early on, helping me feel the software could be manageable. However, on subsequent calls, the assistance felt inconsistent; sometimes it was fast and helpful, other times the answers were vague and I was left waiting without real clarity. The updates arrived automatically and mostly improved the features, but occasionally caused minor glitches that weren't immediately addressed in support calls. So while I appreciated the efforts to assist, I was left with a cautious feeling about how reliable their communication could be going forward. I can see positives that suggest they want to help, but also some areas where improvements would really make a difference for user confidence.