Support left me feeling uncertain
I had a mixed experience when things went wrong and I had to deal with support and communication. The telephonic support was generally polite and willing to assist, which I appreciated, but it often felt like there was a lack of urgency in resolving issues. When the calling dialer malfunctioned, I expected quicker help, yet I found myself repeating the problem several times before any real progress was made. On the positive side, the automatic updates kept the software relatively stable, which meant fewer bugs creeping in over time. However, the onboarding materials didn’t fully prepare me for the kinds of problems that occurred, leaving me feeling somewhat left in the dark. Overall, while there were some elements like the database feature that functioned well, the support experience itself made the entire process feel more cumbersome and frustrating than it needed to be.