Support left me feeling reasonably confident
Throughout my experience using WFHI's services, the support team was consistently helpful, even if not exceptional. Their telephonic assistance managed to address most of my concerns after a few exchanges, which left me feeling quite confident about managing the software going forward. I never felt abandoned or overly frustrated, which is refreshing when dealing with technical platforms. The communication was clear and polite, and updates to the software did not disrupt the functioning in any serious way. Although I did have to call a couple of times, the priority assistance ensured my queries were not ignored. Overall, the experience with their support was positive enough that I believe I can use the system independently now without much anxiety. The onboarding was smooth enough too, without major hiccups. In the end, I would say my confidence in the service is stable and likely to stay that way if they maintain this level of help.