Initially, I was not very sure about the support provided because there were moments I had to repeat

Initially, I was not very sure about the support provided because there were moments I had to repeat

Initially, I was not very sure about the support provided because there were moments I had to repeat my queries when switching between phone and chat. However, the support agents were patient and tried their best to assist me within the constraints. I especially appreciated the prompt telephonic response once I got connected. On the downside, some answers required waiting for escalation which delayed my workflow. But by the end of the process, the clarity I gained helped me feel more confident navigating the software and using the calling tools effectively. The updates were applied automatically, which reduced my burden. So while there was some friction during communication, the outcome was reasonable enough to keep me continuing with their services knowing that support is responsive though there’s scope for reducing response times and avoiding repetition in explanations.