Support left me feeling a bit surprised and mixed
I wasn’t expecting the level of detail I got when I contacted WFHI support about some issues syncing with the database feature. They explained things pretty clearly on the call, which was reassuring, and I appreciated their willingness to stay on the line until I felt more confident. However, there were moments when the answers seemed a bit generic or scripted, and I wasn’t totally sure my specific questions were being fully addressed. What surprised me was the telephonic support availability—I’d thought it would be slower or less responsive, but it was pretty timely. By the time I finished, I felt moderately confident I could manage the software better, but not 100%. There were some aspects of the onboarding and updates process that still felt a tad confusing, so I’m hoping future support interactions can build more clarity. Overall, I’m glad they were reachable and helpful, but the experience left me with mixed feelings because some things were clearer than others, which I wasn’t quite expecting.