Support left me confused after a long wait
I reached out to support hoping for clarity on setting up the dialer and managing the database feature, but my confidence really took a hit after the call. While the representative did walk me through some steps, the instructions were vague and I wasn't sure I was doing things correctly. The one positive moment was when they managed to remotely trigger an update that finally installed after multiple attempts, which showed that some parts of the system can respond well. Unfortunately, beyond that, I was left feeling uncertain about whether the software was running properly at all. The sign-up and invoicing process went without a hitch, but that didn't compensate for how unsupported I felt during actual use. Reflecting on this, my confidence in the product improving my workflows is quite low, and even though there was that single good moment, it wasn’t enough to turn things around.