5 out of 55 of 5Verified purchaseSupport and communication
Support left me confident but missed proactive updates
Calling the support for help was a generally positive experience, and I ended the calls feeling much more confident with the software features than before. Responses were clear and the people on the phone knew their product well. They patiently guided me through some of the dialer and database functionalities that I initially found tricky to understand. On the downside, I realized that the support team could be more proactive in notifying users about upcoming automatic updates or potential changes in the system. This minor gap sometimes made me feel a bit unprepared before adjustments took place, but overall, my issues were addressed effectively and quickly thereafter.