Support left me a bit unsure, felt slow compared to before
Overall, my feeling about WFHI’s support has been a bit mixed. When I first reached out for help with a tricky dialer configuration, I waited a bit longer than I expected before getting the telephonic support. That moment stood out because, unlike other tools I’ve used where responses were near instant, this felt slower. After the call started, the staff were patient and explained the steps adequately, though some clarifications felt somewhat vague, leaving me still unsure about some aspects until I experimented more on my own. The training sessions I attended covered basics well but lacked deeper dives I found helpful before. On the upside, signing up and processing payments was smooth with clear instructions, so not everything was a hassle. I appreciate the software keeps updating automatically, but support communication compared to familiar systems might need sharpening. It just left me hoping for more confident and faster resolutions overall.