2 out of 52 of 5Unverified experienceSupport and communication
Support left a lot to be desired
I had expected the support to handle issues swiftly and clearly, but unfortunately that wasn’t what I experienced. When things went wrong, the telephonic help was often slow to respond, and sometimes the solutions given didn’t fully address the problems. There were moments when I had to call back multiple times just to get some clarity, which was very tiresome compared to what I hoped for. That said, I will say the basic sign-up and invoicing process was straightforward enough, so at least that part didn’t add to my frustrations. But overall, the support was disappointing relative to my expectations and I felt the communication could be significantly better.